FAQ

Frequently Asked Questions

What is a preorder?

A preorder means you are reserving your canvas before our full production run is complete. This helps us prepare inventory thoughtfully and see which designs y’all are loving most. Once production is finished, your order will ship directly to you.

When will I receive my preorder?

Preorders are expected to ship in 4-6 weeks. You will receive tracking information once your order is on the way.

Are Studio Slack canvases painted or printed?

Studio Slack canvases are professionally printed on needlepoint canvas. For this first collection, some photos show hand-painted samples or digital previews used during our design process to test color, scale, and layout. Final preorders will be the same design and size, with slight color variation possible.

Are threads included?

Threads are not included. Our first collection is printed on 18 mesh needlepoint canvas.

Do you accept returns?

At this time, all sales are final and we do not accept returns. If there is an issue with your order, please contact us at hello@studioslack.com so we can help.

Have additional questions?

Please contact us at hello@studioslack.com and we’ll be happy to help.